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Job Description

Motivational Fulfillment is looking for a talented IT professional to join our growing Supply Chain organization services company as an IT Support Analyst. You will work with our existing clients by providing excellent support for their computers, networks and cloud systems. You will collaborate with our team to solve complex technical issues and build solutions for our clients.

Responsibilities

• Act as first-level response for incoming support requests from clients.
• Troubleshoot and resolve issues with software or hardware.
• Install and configure software and computer systems. Walk clients through steps to help them resolve their technical problems.
• Scheduled on-site work at client locations.
• Maintain procedures and documentation that provide technical support to the entire organization.
• Analyze records and logs to spot underlying trends and potential issues.
• Support the implementation of new solutions or applications.
• Establish accounts for new users and assist with password or login problems.
• Test, evaluate, and make decisions about new technology for the business.
• Participate in business-wide meetings to provide insight into client and technical issues.

Requirements and Qualifications

• 1+ years of experience in a technical support role.
• Working knowledge and expertise with a variety of software, hardware, and applications.
• Willingness to solve complicated problems and see projects through to completion.
• Analytical skills to study problems and records and identify solutions.
• Team-oriented attitude to help colleagues with technical problems.
• Strong interpersonal communication and relationship-building skills.
• Good written communication and documentation skills.
• Ability to manage time and effectively prioritize numerous projects at one time.
  
  

To apply for this position, please send your cover letter and resume to info@mfals.com.