Overview
When a leading housewares brand discovered there were outdated water reservoirs in a U.S. shipment, they faced a high-stakes decision: absorb costly international returns or risk customer fallout.
Instead, they turned to Motivational.
Challenge
- A shipment of coffee machines was found to contain oudated water reservoirs upon arrival in the U.S.
- Sending the units back overseas to fix at their original manufacturing location would be costly and time-consuming.
- Shipping them to customers as-is risked a product recall and a damaged brand reputation.
Solution
- Motivational was able to swiftly receive and install replacement reservoirs at its Southern California facilities.
- Each unit was unboxed, the component swapped out, quality-tested, and then professionally re-boxed for distribution.
RESULTS
- Eliminated the need for costly international returns.
- Prevented potential product recalls and brand damage.
- Delivered fully functional, high-quality products to end customers.
- Protected revenue and brand trust through proactive issue resolution.
Customer Quote
"An outdated part in a coffee machine shipment could have meant costly returns or a hit to our reputation. Motivational helped us avoid both. They swapped the part, tested each unit, and had everything repacked quickly. It was a massive save, both financially and operationally."
- Operations Manager | Leading Housewares Brand
