Overview
Club stores like Sam’s Club have strict pallet configuration requirements—and getting it wrong can mean costly chargebacks and strained relationships. StoreBound needed a logistics partner that could meet these exacting standards and keep programs moving smoothly.
Thankfully, they had Motivational on their side.
Challenge
- Unlike retailers such as Target or Walmart that accept regular case packs, Sam’s Club requires unique pallet configurations that meet exact specifications outlined in their routing guide.
- For StoreBound, meeting these requirements in-house, especially when on short notice, would add complexity to their supply chain and risk delays, chargebacks, and strained retailer relationships.
Solution
- StoreBound is able to take advantage of Motivational’s rework services and 45+ years of experience with retail fulfillment.
- Motivational quickly transitions case packs into compliant, sellable pallet configurations for Sam’s Club.
RESULTS
- StoreBound achieves retail compliance, avoiding costly chargebacks.
- StoreBound maintains retailer trust, leading to additional opportunities and program approvals.
- StoreBound streamlines operations by eliminating the need for in-house rework or additional vendors.
Customer Quote
"Motivational’s expertise with club-store requirements has been a game changer. Their precision and reliability have helped us maintain a great relationship with Sam’s Club and win new programs even on short notice."
- Jordan Wasserman | Vice President of Operations | StoreBound
