How it Started vs How it’s Going: Omnichannel Logistics Edition
In the logistics industry, we often see consumer brands frustrated by broken promises from low-quality 3PLs. Whether it’s slow response times, compliance issues, or an aversion to custom requests, unfortunately many 3PLs just can’t live up to their customer’s expectations. We’ve put together a list of some all-too-common scenarios of 3PLs letting their customers down – and how we do things differently.
Customer Service
How it started: Some Other 3PL promised you personalized service tailored to your brand’s unique needs.
How it’s going: You’re just another ticket in their queue, waiting days for a response.
The Motivational Difference: You get a proactive partner who’s obsessed with your success. You’ll never feel like just a number in a line again.
Track & Trace
How it started: Some Other 3PLpromised you real-time visibility and accurate tracking.
How it’s going: You have no idea where half your inventory is right now.
The Motivational Difference: Our proprietary technology platform gives you access to check inventory, orders, and more in real-time.
Integrations
How it started: Some Other 3PL promised you seamless tech integration with your systems.
How it’s going: You’re spending more time troubleshooting integrations than growing your business.
The Motivational Difference: Our brilliant in-house tech team has a golden standard for mapping, making the integration process painless and more cost-efficient than our competitors. This way, you can focus on scaling, not troubleshooting.
Product Handling
How it started: Some Other 3PL promised expert handling of your fragile household products.
How it’s going: Your returns department is overwhelmed with damaged goods.
The Motivational Difference: Our dedicated team handles your products with the care they deserve, reducing damages and returns.
Vendor Compliance
How it started: Some Other 3PL promised you reliable vendor compliance to avoid expensive retailer chargebacks.
How it’s going: You’re drowning in chargebacks from big retailers for non-compliance issues.
The Motivational Difference: We ensure strict vendor compliance. We handle all the details so you can say goodbye to costly chargebacks and keep your retailer relationships happy and healthy.
Value Added Services
How it started: Some Other 3PL promised value-added services to enhance your brand image and customer experience.
How it’s going: You’re still outsourcing rework and refurbishment to a third party.
The Motivational Difference: We handle everything from product rework to refurbishment and more, keeping your operations streamlined and efficient.
Peak Season
How it started: Some Other 3PL promised you peak season readiness with no disruptions.
How it’s going: Your peak season turned into peak chaos, and you’re still playing catch up.
The Motivational Difference: We scale effortlessly with your demand, keeping you ahead of the chaos and ready for growth throughout peak season, and beyond.
We hope you’ve never had to experience these kinds of frustrations with your logistics provider – if any of this sounds familiar, know that you’re not alone. At Motivational, we’re determined to deliver and exceed customer expectations with innovative solutions and radiant results.
Whether you’re looking for a more proactive partner, better tech, fewer chargebacks, or a team that’s as obsessed with your success as you are, we’re here for you.
Want to learn more? Request a free consultation with one of our fulfillment experts and let’s make the following scenario a reality.
Partnering with Motivational Fulfillment & Logistics Services
How it started: You finally make the big decision to move your operations to Motivational.
How it’s going: Now, you’re scaling with confidence, enhancing your brand image, and delivering an exceptional customer experience. You only wish you’d done it sooner.
