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What happens when you need to make updates to a product after it’s reached the US ports, but before it reaches your customer?
Some brands might choose to send this product to a separate service provider to update the firmware or replace parts, but that approach means additional time and costs lost to transit.
For software updates, some brands choose to go ahead and let the product ship to the consumer, placing the burden on the consumer to figure out how to do the update themselves.
It’s clear that making these changes in a timely manner can go a long way toward preventing customer dissatisfaction and avoiding additional concerns.
Dealing with these changes at a warehouse level can also help make your overall logistics process easier and more streamlined.
In this case study, we’ll walk you through a real-world example of how we help our customers with these value-added services (VAS).
Problem: Outdated Software
- A leading housewares brand had vacuum cleaners arrive at the Los Angeles port from China with outdated software, released after manufacturing.
- Selling these units as-is would have resulted in a poor customer experience, requiring end users to manually update software post-purchase.
Industries We Serve
We serve a broad spectrum of consumer product companies, including these and others:
Get More from Your 3PL Provider
Many 3PLs offer the bare minimum: just pick, pack, and ship functions. But what about when you need something extra to set your business apart?
That’s where value-added services come in.
These might include:
